FREQUENTLY ASKED QUESTIONS
Don’t worry, we all remember our first time too! Here are some FAQ’s to help with your first PUSH.
Getting started at PUSH is easy!
1. Click on the Schedule and view the class profiles.
2. Click on an available class to reserve your bike. If a class is full, you can put yourself on the waitlist. If a bike opens up in that class, you’ll be placed into the class and notified via email.
3. Create your free account or log in using your Facebook profile.
4. Buy classes. Choose a drop-in class, 5, 10 or 20 class cards, or unlimited monthly memberships to suit you best.
5. Reserve a bike.
6. Come to class and PUSH your limits!
Reservations begin 7 days prior to the scheduled class. We encourage you to sign up for your favorite classes as soon as possible as many classes fill up quickly. Reservations can be made up to 30 minutes before the start of class. All Reservations will be held up to 5 minutes prior to the class start time. 5 minutes prior to the start of each class, all open spaces will be given to walk-in and waitlisted clients. When you arrive at the studio, please sign-in at the front desk, so we know that you have arrived and are attending class. If you have not checked in 5 minutes prior to class, PUSH reserves the right to give your spot to a walk-in member.
Please note that there is a 6 hour reservation policy. If you do not change your scheduled class before 6 hours prior to class, you will lose one class pass or an equivalent dollar amount to a single class pass will be charged to your account for unlimited memberships. No refunds will be granted for no-show reservations.
Yes! All PUSH classes are safe, fun and effective for members of all shapes, sizes and abilities. You don’t even have to know how to ride a bike! PUSH 101 is an introductory class for new riders to help get set up and understand the benefits of indoor cycling so you can get the most out of your ride. Check the schedule for the next free class!
When you arrive at the studio, please sign-in at the front desk, so we know that you have arrived and are attending class. If you have not checked in 5 minutes prior to class, PUSH reserves the right to give your spot to the next rider in line.
Nothing is worse than trying to get set up last minute! Try to come to the class 15 minutes early to check-in, fill your water bottle, get your bike set up, etc. Let the front desk know it’s your first PUSH and we’ll get you set up!
Please note: We will not allow anyone to enter class after the studio door is closed and the Motivator has started the class. This is for safety of the members and courtesy to the Motivator and participants in class. If you are late, you will loose one class from your passes or an equivalent dollar amount to a single class pass will be charged to your account. No refunds will be granted for late arrivals.
If you need to leave class before it ends because you are ill, dizzy or have another health-related issue, please do so quietly and safely. Otherwise, we ask that YOU NOT LEAVE CLASS until the class has ended and the lights have been turned back on.
Yes, in order to change a reservation you must change it a minimum of SIX HOURS before your scheduled class in order to avoid penalty. As per our reservation policy, if you do not change your scheduled class before 6 hours prior to class, you will lose one class pass or an equivalent dollar amount to a single class pass will be charged to your account for unlimited memberships. No refunds will be granted for no-show reservations.
To change a class, sign into your account and head to MY INFO > MY SCHEDULE. Find the ‘Cancel’ button on the right-hand side of the page and remove yourself from the class.
Yes, there is a waitlist option. As soon as a bike has opened up for you, we will notify you by email (sent in advance of 30 minutes before class). It is YOUR responsibility to check your email if you are on the waitlist to avoid a ‘no show’ charge. YOU WILL NOT RECEIVE A PHONE CALL FROM THE STUDIO.
We suggest wearing comfortable attire such as a light-weight t-shirt or tank top and form-fitting pants or shorts on the bottom. Please also bring a pair of socks.
Just yourself, your socks, and a water bottle. We provide towel service, cycling shoes and a super fun experience! We have socks and water bottles available for purchase at the front desk if you forget yours.
Be sure to hydrate before, during, and after your workout. We have water bottles available for purchase in our studio or bring your own and fill up at our filtered water fountain. We also have pre-workouts, BCAA supplements and energy bites available for purchase at the front desk.
Please place outdoor footwear on the mats in the entryway. No OUTDOOR shoes are allowed in the change room or the studio. Indoor shoes are recommended for the PUSH Body Burn class only.
Riders are required to wear cycling shoes that clip into the pedals to get a more stable, safer ride and target the correct muscle groups. PUSH offers cycling shoes at no extra cost for riders to ensure your foot is in a secure position on the pedal to allow for a more efficient pedal stroke. Cycling shoes are only to be worn in the cycling studio; always remove your shoes before leaving the studio. If you have your own shoes, our pedals are SPD compatible.
Our change rooms do not include lockable storage. We have a fish bowl at the front desk for your keys. Please leave your valuables at home as we cannot be responsible for any lost or stolen items. Bags and jackets can be left in the change rooms as they can be a safety hazard if brought in to the studio.
Please don’t bring cell phones into the studio. You’ll have to wait until after your workout to text/tweet/post about how great your class was.
Like any new fitness routine, you may want to speak with your doctor before your first class. If you have any injuries or medical issues, please let us know before class. Our Motivators will inspire you to PUSH yourself, but please listen to your body and work out at a pace that is comfortable for you. If you experience any unusual or persistent symptoms after class, please don’t hesitate to seek medical attention.
Our bikes aren’t just a great ride, they’re easy to set up! In case yo haven’t done it before, there are 4 places where you can adjust your bike:
1) Seat height
2) Fore/aft seat position
3) Handlebar Height
4) Fore/aft handlebar position
If you’re new to cycling, arrive early and ask the Pacesetter or your Motivator for assistance.
Yes. Drop in and class packages expire 1 year from date of purchase. Monthly passes expire 1 month from the date of purchase.
Yes! You can purchase gift cards online or at the studio. Gift cards are for specific dollar amounts. You can also refer a friend through our PUSH Perks Rewards Program for them to come try it for FREE!
Yes! 5, 10 and 20 class packages are shareable! Just let us know who you would like to share with.
Please consult your doctor before taking any classes. We have had many moms-to-be take classes and hope you can join in. Otherwise we offer our registered Baby Barre program for moms and their little ones to take part!
In the event of an unforeseen complication or emergency, we will allow you to freeze your account. To request the freeze, complete a freeze request form at the front desk and submit it along with a doctor’s note via email or in person to the front desk. Following the end of your requested freeze period, your monthly auto-renew will automatically be reactivated.
The 12-month unlimited membership continues on a month-to-month membership after completing your minimum 12-month commitment, until notice of termination is given. Termination for the month-to-month membership must be given a minimum of 30 days prior to your monthly renewal date. A termination request must be received in writing or via electronic mail to email@example.com.